FAQ

SmartPen understands 33 major spoken languages which are: English, Malay, Mandarin, Tamil, French, Japanese, Korean, Russian, Telugu, Hindi, Spanish, Arabic, Russian, Portuguese, Bengali, Indonesian, German, Italian, Dutch, Urdu, Romanian, Vietnamese, Sinhala, Filipino, Turkish, Malayalam, Thai, Hungarian, Swedish, Greek, Assamese, Nepali, Bhojpuri, Marathi

If your order hasn't been delivered within the estimated delivery period, check the tracking link we've sent to your email post dispatching the order. For further assistance, do call or email us and we will reply to you as soon as possible

We recommend cleaning your fountain pen about every three months to ensure perfect writing performance. For cleaning, use only lukewarm water without additives. Always make sure to clean the nib and the inside of the cap with a damp, lint-free cloth. Most importantly, ensure the pen has been dried before using it as there is a slight risk of electrocution.

SmartPen equips Mastervolt Lithium Ion Batteries which has the longest lifespan in the market. It lasts 30 times more longer than usual batteries; which is why we confidently promote it as 'LifeLong Battery Usage'